Terms of service

Last updated: 10 November 2026

Welcome to WearLab. These terms apply when you shop with us at wearlab.co.nz. Please also read our Privacy policy, Refund policy and Shipping policy.

About us

WearLab is a business in New Zealand. If you have any questions, email info@wearlab.co.nz.

Orders

When you place an order, you are offering to buy the goods in that order. We may need to decline an order, for example if we can't print a design or an item is unavailable. We can't cancel an order once it has been placed. Please check sizes, quantities, artwork and your delivery details before you pay.

Designs and artwork

If you send us a design to print, you must own it or have permission from the owner to use it. We may refuse designs that appear to be copyrighted without permission, or that we consider offensive. If we can't print a design, we'll let you know and refund that part of your order.

You are responsible for the quality of the files you upload. We print your artwork as it is sent, so please check resolution, colours, spelling and backgrounds before you order.

Heat transfers and pressing

Our heat transfers by the metre and ready-made transfers are printed for you to press onto your own garments. Pressing is your responsibility. Follow the pressing instructions we provide with your order (a general guide is also on the product pages) and test on spare fabric first.

Returns, refunds and shipping

Our Refund policy explains what we can do if something is wrong with an order, including faults, change of mind, cancellations and pressing. We don't offer change-of-mind returns on blank tees and hoodies, or on custom prints.

Our Shipping policy explains dispatch times, New Zealand shipping rates, free pickup from Kinetics 360 Studio, and what happens if a parcel is lost or damaged.

Privacy

Our Privacy policy explains how we collect, use and look after your personal information.

Your rights

Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you are buying for business purposes, the Consumer Guarantees Act may not apply where the law allows.

Contact

Email info@wearlab.co.nz.