Refund policy

Last updated: 10 November 2026

If something's wrong with your order, we want to sort it out quickly. Please read this policy together with our Shipping policy and Terms of service.

Faults and misprints

If we make a mistake, such as a misprint or a fault in the printing or packing that is WearLab's fault, we will reprint your order free of charge.

If the issue comes from the file or image you sent us, that is your responsibility. This includes low-resolution or blurry artwork, colours that print differently from what you see on screen, spelling or design mistakes in the file, and backgrounds that were meant to be removed but were left in the artwork. We print your file as it is sent.

How to tell us about a fault

Please email us at info@wearlab.co.nz within 7 days of receiving your order. Include your order number and clear photos of the issue so we can look into it.

Change of mind

We don't offer change-of-mind returns or refunds on blank tees and hoodies, or on custom prints (including heat transfers by the metre and ready-made transfers). These items are made or picked for your order.

Cancellations

We can't cancel an order once it has been placed.

Pressing

How you press your transfers is your responsibility. We send pressing instructions with every order, and you'll also find a general guide on our heat transfers by the metre product pages. Please follow those instructions and test on spare fabric first. We can't refund or reprint an order because of a pressing error.

Lost or damaged parcels

If a parcel is lost or damaged in transit, we will reprint or refund your order after a courier claim. See our Shipping policy for details.

Your rights

Nothing in this policy limits any rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If you are buying for business purposes, the Consumer Guarantees Act may not apply where the law allows.

Questions

Email us at info@wearlab.co.nz and we'll be happy to help.